Findhelp, a new 2025 member of Civitas Networks for Health, simplifies the process of connecting individuals to free and reduced-cost social care services. With a powerful mission to connect all people in need and the programs that serve them—with dignity and ease—Findhelp is reshaping how social support systems operate across the United States.
“Civitas’ nonprofit and state-led members play a critical role as neutral convenors in helping communities and local partners implement tools and platforms that will allow for more seamless integration of care coordination. Having Findhelp join the Civitas community as a Strategic Business and Technology member signifies the commitment to the role of neutral convenors and to working in collaborative ways with communities throughout the country to bring about better care and services.”
A Platform That Powers the Social Safety Net
Findhelp’s software platform is used by health care systems, community organizations, governments, and businesses to manage and coordinate social care. Whether it’s screening, closed-loop referrals, outcomes tracking, or actionable insights, Findhelp is modernizing how individuals access help—bridging crucial gaps between clinical care and social services.
A core strength of the platform is its ability to enhance service delivery through Trusted Networks—curated groups of trained community partners that use Findhelp tools effectively and consistently. With over 100 customers currently engaging with Trusted Networks, this approach brings transparency, coordination, and accountability to the forefront of social care.
Harnessing Data and Standards to Drive Results
Data is central to Findhelp’s strategy.
Their platform equips customers with the insights needed to optimize screening, referral processes, and program investment decisions. As active contributors to the Gravity Project, Findhelp is committed to adopting and advancing national data standards for social determinants of health (SDOH), making it easier for community-based organizations to participate in value-based partnerships.
For example, through built-in code mapping tools, Findhelp enables even small community programs to use SDOH data codes for documenting screenings and submitting invoices—a critical step toward integrated, reimbursable care models.
Community Collaboration and System Navigation
At the heart of Findhelp’s work is a belief in human dignity—and a recognition that navigating social care can be overwhelming. The platform tackles barriers like the information gap, system complexity, and the burden placed on individuals to piece together fragmented services.
Through a proven community engagement model, Findhelp integrates health and human service providers, facilitating collaboration that leads to better outcomes. Their local partnerships and technical assistance help organizations adopt best practices, scale programs, and improve service coordination.
Policy Advocacy and Data Privacy
Findhelp doesn’t just build technology—they advocate for people. The organization works directly with policymakers to champion strong privacy protections for social care data, emphasizing that such information should only be shared with the individual’s explicit consent. They also call for a legal framework that prohibits the sale of social care data, ensuring these sensitive records are treated with the respect and confidentiality they deserve.
Integration at the Core of Findhelp’s Approach
Findhelp prioritizes interoperability, enabling customers and partners to integrate their preferred systems of record—whether they’re using EHRs, care management tools, or community-based intake systems. Their technology suite includes:
- Kiip, a case management system for community and care organizations
- Program Manager, which enables real-time updates of programs within the network
- A growing marketplace of integrated tools and services
Organizations can also claim their program listings on Findhelp.org to receive referrals, update information, and access a free suite of reports.
Findhelp’s Vision for the Future
Findhelp’s vision is bold: to power the American safety net.
Their team is driven by personal experience, a sense of duty, and a deep commitment to making help more accessible and equitable. As they look ahead, they aim to expand their national footprint, support more Trusted Networks, and partner with new organizations that share their mission.
Why Findhelp Joined Civitas
"We are deeply committed to building a better social safety net. Civitas offers us a national platform to collaborate with like-minded health data organizations and community collaboratives who are assisting community partners with implementing solutions that meet their needs. Through networks like Civitas we can advocate for interoperability standards, consumer privacy, and partnerships, and we can elevate our work alongside leaders driving change in public health, health information exchange, care coordination, and value-based care."
As a Civitas member, Findhelp hopes to foster collaboration, grow strategic partnerships, and support best practices for social care data sharing.
We’re proud to spotlight Findhelp’s work and look forward to building healthier, more connected communities together. Visit their website to learn more.
